Reflexology & Maternity Reflexology in Balham, Clapham, Battersea & Wandsworth

Privacy Policy

GENERAL DATA PROTECTION REGULATION (GDPR)

GDPR is bringing in new legal protection for personal information from May 2018.

I am committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified, it will only be used in accordance with this privacy policy.  This policy sets out how I collect, use and protect any personal data that you provide via this website, by telephone, SMS text, email and treatment consultation form.

Therapist’s Name/Identity:                        Jill Price           

Therapist’s Contact Details:                        07909 975429    

Email address:                                                 jill@nightingalereflexology.co.uk          

Address:                                                            6 Northcote Road, SW11 1NT

 Data Controller Contact Details:               Jill Price              

                                                                              

The Purpose of processing Client Data

In order to give professional reflexology treatments, I will need to gather and retain information about your health. I will only use this information for informing reflexology treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you.

 

Lawful Basis for holding and using Client Information

As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is my legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible treatment options and advice

 

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

 

What information I hold and what I do with it

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

  • Your contact details
  • Medical history and other health-related information (which I will take from you at first consultation)
  • Treatment details and related notes (which I will take after each consultation)

 

I share your name and mobile telephone number only with Neal’s Yard, Clapham who will send you a reminder text message 48 hours prior to your appointment.  This also ensures that if there is a problem on the day of your treatment for any reason, the therapy room can contact you.  NO other information will be shared with Neal’s Yard.

 

I will NOT share your information with anyone else (other than  for legal process) without explaining why it is necessary, and getting your explicit consent.

 

How Long I Retain Your Information for

I am required to keep your  data for the following length of time:

  • Insurance requirements (records to be kept for 7 years after last treatment)
  • Children’s records to be kept until the child is 25 or if 17 when treated, then 26
  • CNHC (Complementary & Natural Healthcare Council) requirements to retain information for 8 years

Your data will not be transferred outside the EU without your consent.

 

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.

 

I will contact you using the contact preferences you give me in relation to:

  • Appointment times
  • Reflexology information or information related to your health
  • Special offers and promotions

 

Your Rights

GDPR gives you the following rights:

 

  • The right to be informed:
    To know how your information will be held and used (this notice).
  • The right of access:
    To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
  • The right to rectification:
    To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
  • The right to erasure (also called “the right to be forgotten”):
    For you to request your therapist to erase any information they hold about you
  • The right to restrict processing of personal data:.
    You have the right to request limits on how your therapist uses your personal information
  • The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
  • The right to object:.
    To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
  • Rights in relation to automated decision-making and profiling.
  • The right to lodge a complaint with the Information Commissioner’s Office:
    To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

 

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you wish to exercise any of these rights, please use the contact details given above.  If you are dissatisfied with the response you can complain to the Information Commissioner’s Office; their contact details are at:  www.ico.org.uk

 

Therapist’s Rights

Please note:

  • if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
  • Your therapist has to keep your records of treatment for a certain period  as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed

A hard copy of this document will be provided at our first appointment in order to confirm that you have understood and accepted my privacy statement and your rights under the GDPR.

Use of information we collect through automated systems when you visit our website

Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website