Reflexology & Maternity Reflexology in Balham, Clapham, Battersea & Wandsworth

Cancellation Policy

Late Cancellations & Missed Appointments

If you need to cancel your appointment, please give at least 24 hours notice in advance of your appointment time so that there is a greater chance that the appointment can be rebooked to another client.  Cancellations at short notice and missed appointments will incur a charge – unless of course the appointment time can be filled by someone.

Pregnant clients: There is no cancellation fee for onset of labour but if you are able to, I kindly ask that you or your partner drop me a text or email to let me know that you will be unable to attend.

Why is there are charge if I don’t turn up?

At Neal’s Yard, like many therapy rooms, therapists are self employed – if we don’t work, we don’t get paid.  When an appointment is cancelled at short notice or if a client doesn’t attend without letting us know, there is still a cost to us.

Of course there are times when things happen outside of our control and there may be occasions when a cancellation charge is not appropriate – I’m pretty reasonable,  but please do get in touch.