Covid Protocols

  • Risk assessment over the telephone 24 hours prior to appointment

  • Hand washing on arrival and after treatments (or hand sanitiser with a minimum of 60% alcohol

  • Face coverings by both the therapist and client to be worn

  • Treatment spacing – 30 minutes between clients to minimise contact with other clients and ventilate the room

  • Cleaning – the time between clients also allows for all couch/chair coverings, pillow cases to be changed and waterproof pillows and couch to be wiped down in addition to any surfaces that have been touched to be cleaned between clients

Please bring with you to your appointment:

  • Face Covering
  • Your own bottle of water
  • A pen

Please arrive as close to your appointment time as possible, not too early or late to allow for treatment spacing and cleaning as outlined above.

Washable protective fabric face masks, used for protection during pandemic, hanging on the wash line outdoors

Please do not attend your appointment if you are showing any signs of Covid-19 including:

  • A high temperature
  • A new, continuous cough or have started coughing persistently
  • Loss of change to sense of smell or taste
  • New marks, rashes, spots bumps or other lesions on skin or toes
  • If you discover that you have been in contact, in the last 14 days prior to your appointment with someone who has been diagnosed with or suspected of having Covid-19 or have been contacted by the NHS Track & Trace team and advised to self isolate

If you are showing any of the above symptoms or need to isolate, please do remember to get in touch to let me know that you will be unable to attend.

Extremely Vulnerable and Clinically Vulnerable People

If the Government has classified you as Extremely Vulnerable, it is recommended that you should check with your medical care givers before having reflexology.

If you have been classified as Clinically Vulnerable, this does not at this time exclude you from having reflexology but it is recommended that we have a discussion prior to booking to check that you are happy to proceed.

For up to date information on who is classed as Extremely or Clinically Vulnerable check

Association of Reflexologists Covid-19 Secure Workplace Policy

As a full member of the Association of Reflexologists, I am adhering to their Secure Workplace Policy. You can read this policy here. If you have any questions about this, please do not hesitate to contact me.

The Association of Reflexologists was established in 1984 and today it is the foremost aspirational and independent professional association for reflexology in the UK. The letters MAR after a reflexologists name identifies them as one of our members – a sign that they have met the strictest standards of reflexology practice, they are insured to practise and that they are committed to continually developing their skills and knowledge.

The Association of Reflexologists Covid-19 Secure Workplace Policy Logo is there to offer you assurance that your reflexologist is following Government guidelines and the AoR Covid-19 Secure Workplace Policy for working responsibly and safely during these unprecedented times.

We are all having to change the way we live but even with the adaptations our members will be making we remain confident that you will still receive a wonderful hands on treatment for improved wellbeing. This is a time when our emotional and physical health need some nurturing and support.

Why is Covid-19 such a concern? Covid-19 appears to be a highly infectious virus and is thought to have spread to nearly every country in the world. Governments are particularly worried about this as it’s a new virus that appears to be unpredictable.

As we plan to navigate the roadmap to recovery you can be assured that AoR members displaying the above logo will be following all government guidelines and AoR Covid-19 Secure Workplace Policy to minimise risk of cross infection.

What does the AoR Covid-19 guidance include? AoR Members will:

  • 1. Work within their Governments Guidelines

  • 2. Have prepared for and complied with the AoR Return to work document

  • 3. Comply with the AoR Covid-19 Secure Hygiene Guidelines – details strict hygiene practices for the therapist. You can request to see a full copy from your therapist

  • 4. Changes that will be made include the following:

  • a. You will be asked to complete a risk assessment form before each treatment to ascertain if it is appropriate for you to have a treatment.

  • b. Hand washing before and after treatments (or hand sanitiser with a minimum of 60% alcohol)

  • c. Our members will have clean, dedicated clothes/uniforms for treatments

  • d. Treatment spacing – allowing 15 minutes between clients to minimise contact with other clients.

  • e. Cleaning – This 15 minutes also allows for couch/chair coverings to be changed and any surfaces that have been touched to be cleaned between each client .

  • f. Depending on the latest government guidelines, your reflexologist is likely to be wearing a facial covering and you may be asked to wear one too – even a scarf is fine (ideally double layer cotton).

  • g. Clean linen and towels – will be used for each client

  • h. Soft furnishings – will be removed if non-essential or completely covered e.g. foot pillows

  • i. A cleaning checklist will be on display to show when cleaning has taken place.

  • j. Waste will be disposed of in line with Government Guidelines

  • k. Laundry in line with Government Guidelines

As a client you will be required to:

  • 1. Complete a risk assessment before each treatment.(Your therapist will contact you to complete this)

  • 2. On arrival declare if anything has changed with your health or within your family unit.

  • 3. Wash your hands (or use hand sanitiser provided by the therapist) on arrival

  • 4. You will be asked to bring and wear your own face covering.

  • 5. Bring your own bottle of water

  • 6. Inform your reflexologist if you develop symptoms of Covid-19

  • 7. Arrange contactless payment if possible

© Copyright Association of Reflexologists 2020


If you wish to get in touch, please call or text me on 07909 975429 or email